How does your business stay on top of incoming calls?
Around the United States and beyond, thousands of small and midsize businesses rely on telephone answering services. Many more businesses should take advantage, as it not only provides efficiencies but cost benefit. If you have a telephone answering service like Responsive Answering Service, you need to take advantage of these six features and capabilities. If you’re still on the fence about investing in an answering service, think about which of these features align best with your business’s processes and mission—you may be surprised to find it’s all of them.
Call screening puts live, human operators between you and your incoming call traffic. Instead of reaching your voicemail when you can’t answer, callers state their identity and intention to real people, who can then forward the call to you in the time and manner (SMS, email, voicemail or fax) of your choosing. This dramatically cuts down on the amount of time you need to devote to calls and eliminates frequent interruptions throughout your day.
With appointment scheduling, your customers, clients and patients no longer have to navigate cumbersome, confusing touch-tone menus. Initial scheduling and subsequent changes are handled by live operators, who pass the information along to you in the manner of your choosing and automatically remind you when an appointment is approaching.
Dispatching capabilities allow for the timely, accurate dispatching of important messages, resources and work orders around the clock.
For companies hosting large events, such as trade shows or annual meetings, registration can be a cumbersome process. Outsourcing registration through your telephone answering service streamlines the process and empowers attendees to register over the phone, rather than by email or online forms. They’re able to ask questions about the event and note any particular preferences (such as special meal requests) with a human operator, without the added burden of creating yet another password-protected account.
Message delivery services ensure that you receive important after-hours communications in a timely fashion. Delivery options include, but aren’t limited to, SMS, email, voicemail, Skype, fax. If you run a practice that needs to be “on” around the clock, but can’t afford internal staff to handle inbound calls at all hours, message delivery can help.
Virtual receptionist services offer cost-effective, on-hours answering capabilities for small businesses that can’t afford full-time reception staff. Virtual receptionists’ capabilities are surprisingly versatile—they include live answering and transferring, call screening, call routing, administrative support, message taking and much more. All services are performed in a timely, friendly, professional manner, just as you’d expect from an on-site, full-time receptionist—and at a fraction of the cost.
What’s your favorite answering service capability?